Frequently Asked Questions
Everything you need to know about your favorite cozy essentials.
How do I determine the best size for my MUK LUKS?
Most of our footwear and apparel follow standard US sizing. For the best fit, we recommend checking the size chart on the specific product page, as some styles like our slipper socks may have dual-sizing (e.g., S/M or L/XL).
What is your return policy for online orders?
We want you to love your purchase. If you are not satisfied, you can return unworn items in their original packaging within 30 days of the delivery date for a full refund.
How should I care for my knit products and slippers?
To keep your MUK LUKS looking new, we recommend spot cleaning with a damp cloth and mild detergent. For machine-washable items, use a cold, gentle cycle and lay flat to dry; avoid high heat to prevent shrinkage.
When will my order ship and how can I track it?
Orders are typically processed within 1-3 business days. Once shipped, you will receive a confirmation email containing a tracking number to monitor your package's journey.
Do you offer international shipping?
Currently, we ship to addresses within the United States and its territories. We are working on expanding our shipping options to reach our international fans in the future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.